1.04.2005

there are guns growing out of our bones

location . hot springs, ar
temp . 66
humidity . 80%
conditions . dogs sleeping on the floor

it's no secret that i enjoy travel. most people who've taken as many flights as i have during the last year and a half would be sick of the monotony of airports and anonymous hotels, but not i. i enjoy the race against the clock for miles and status, and, yes, even the sterility of airports. i don't know what i'll do next year when my job doesn't require travel. it'll be an immense void.
but that's not what i want to talk about in this entry. no, what i want to talk about is the incredible injustice served to those have disabilities by those at airports. i'm still on crutches from my accident last month. since i cannot put any weight on my foot, i requested a wheelchair for my flights in december and january (there are several). as an elite level flyer on continental (my airline of choice), i've grown accustomed to a high level of service which includes prompt service at ticket counters, free first class upgrades, prompt baggage claim, and an overall feeling of a company being glad to have my business. even as an elite customer, the service i experienced while requiring a wheelchair was abysmal at best.
to begin, i arrived at bwi on the 19th more than an hour before my flight (i would normally never do that), only to find that the wheelchair service the airport offers doesn't begin until 7:00am (i arrived a little before 5). they took 15 minutes to find a wheelchair, and they couldn't find anyone to actually push me. in houston i was forced to walk and take a shuttle, only to not have a promised wheelchair waiting for me at the end. in little rock, there were no wheelchairs or gate agents to be found. in new orleans, i was forced to wait until every single passenger had gotten off the flight before the agent would push me (i was seated in first class, so this process took over 20 minutes). lets just say i've taken 6 flights since i broke my ankle, and none of them have went even close to something you might call "smoothly." i don't mind being mildly inconvenienced, but being treated like i don't exist or that i'm a nuisance is unacceptable. i can't believe people have to go through that every single time they fly. and this isn't even to begin talking about going through security in a wheelchair: it was by far the most intrusive thing i've ever experienced, and if it had come from anyone other than a tsa official, it would have been molestation.

iron and wine . on your wings

2 Comments:

Blogger sam_iv said...

Southwest Airlines in the only way to go. But of course, they don't have first class on any plane, so I don't know if you could do it. The worse part about those airport wheelchairs is there so damn ugly. It's like the wheelchair becomes part of your outfit, and those vinyl seatbacks would conflict with any attire. I say they should adapt the Eames airport chairs to wheelchairs. Now that would be awesome.

2:36 PM  
Blogger trinity said...

southwest? ew. the airbus? no way. southwest is the worst.

2:41 PM  

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